Our UR5e arrived complete for use, but the promised additional tool cable did not; how do I ask the seller to settle that spare line without making it part of a future order we have not planned?
Can our missing UR5e spare cable have its own supply decision?
HenryBaker0438 · 2026年1月23日 11:32 UTC
主帖中文翻译暂不可用，以下显示英文原文；回复保留原文。 查看英文原文
7 条回复
Have they acknowledged the additional cable separately from the fitted one?
21分Yes, the spare is acknowledged; they say they can add it to our next shipment, but have not said whether it is in stock
3分Ask stock and standalone supply first. Your hypothetical next order shouldn't have to rescue this one.
13分Those questions are in the reply now, with the exact spare reference and our stores delivery contact
18分Who is handling the maintenance contingency while they answer?
10分Our maintenance lead is checking a separate source, without ordering; original seller says it must replenish stock before offering standalone dispatch, so this is a supply delay rather than a parcel waiting for postage
0分Useful distinction. Has either source given actual availability yet?
21分讨论已关闭
此讨论已连续六个月没有活动，现已关闭新回复。 最后活动： .