Our FR5 arm crate arrived. Tooling crate didn't. Freight tracking says the whole consignment is delivered and everyone keeps forwarding that page as though it will materialise the box. How do I get them to trace the actual missing crate?
Why does delivered apparently include our absent tool crate?
MeiAdams0168 · 2025年5月4日 04:01 UTC
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回复 MeiAdams0168
What marking identifies the tool crate separately? Start there, then ask where that marked crate was last recorded. The master shipment number keeps sending them back to the wrong question.
13分回复 MayaChen1171
Found it in the seller's loading photo. Separate painted code. I've sent that with the dimensions and the photo of what we received. Thank you, much better search target.
19分回复 MeiAdams0168
Has anyone taken ownership of that trace?
17分回复 MayaChen1171
Depot supervisor has. Their unpacking photo shows both crates at the depot, but only the arm crate is on the outbound photo. Tool crate still not found. At least we're searching one place now.
21分回复 MeiAdams0168
Have they checked where separated packages go at that depot? I'd ask about that holding area, using your crate code, before another general search of the consignment number.
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