Why does delivered apparently include our absent tool crate?

MeiAdams0168 · 4 May 2025, 04:01 UTC

Closed
ME
MeiAdams0168
Our FR5 arm crate arrived. Tooling crate didn't. Freight tracking says the whole consignment is delivered and everyone keeps forwarding that page as though it will materialise the box. How do I get them to trace the actual missing crate?

5 replies

MA
MayaChen1171
Replying to MeiAdams0168

What marking identifies the tool crate separately? Start there, then ask where that marked crate was last recorded. The master shipment number keeps sending them back to the wrong question.

13 points
ME
MeiAdams0168
Replying to MayaChen1171

Found it in the seller's loading photo. Separate painted code. I've sent that with the dimensions and the photo of what we received. Thank you, much better search target.

19 points
MA
MayaChen1171
Replying to MeiAdams0168

Has anyone taken ownership of that trace?

17 points
ME
MeiAdams0168
Replying to MayaChen1171

Depot supervisor has. Their unpacking photo shows both crates at the depot, but only the arm crate is on the outbound photo. Tool crate still not found. At least we're searching one place now.

21 points
MA
MayaChen1171
Replying to MeiAdams0168

Have they checked where separated packages go at that depot? I'd ask about that holding area, using your crate code, before another general search of the consignment number.

9 points

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