I found our spare-adapter bin empty during handover, although the main UR5e delivery is complete. Seller in China keeps saying it will follow. How should I chase the missing extra without reopening delivered items?
Can't close our UR5e spare-adapter receipt
OmarBrown0926 · 2025年7月15日 16:58 UTC
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7 条回复
Send the agreed spare line with zero received, and show the fitted adapter on its own delivered line. Ask them to acknowledge the outstanding quantity before discussing dispatch.
18分回复 NinaChen1197
They acknowledge the extra now. I had been sending the whole packing list, which let them answer about the arm instead. No dispatch reference yet
14分Ask if the correct adapter is in stock and packed. The next useful answer is its actual status, not another confirmation that the main package arrived.
4分回复 NinaChen1197
They say stock is expected. I have changed our maintenance note from spare to follow to spare unavailable, delivery unknown. Purchasing is handling the chase
13分We waited for a replacement once and then discovered the mounting pattern had changed. Has maintenance confirmed the exact adapter revision being requested here? I would sort that while purchasing is waiting, not at the unpacking bench.
22分回复 SaraBell0635
Requested revision B, matching our assembly. Seller's acknowledgement only names the adapter family, so I've asked purchasing to get that revision confirmed too. Thanks for the nudge
10分Keep it open until that answer and an actual supply plan arrive. A family name and expected stock still leave you without a usable spare.
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