OmarBrown0926 · 15 Jul 2025, 16:58 UTC
Send the agreed spare line with zero received, and show the fitted adapter on its own delivered line. Ask them to acknowledge the outstanding quantity before discussing dispatch.
18 pointsThey acknowledge the extra now. I had been sending the whole packing list, which let them answer about the arm instead. No dispatch reference yet
14 pointsAsk if the correct adapter is in stock and packed. The next useful answer is its actual status, not another confirmation that the main package arrived.
4 pointsThey say stock is expected. I have changed our maintenance note from spare to follow to spare unavailable, delivery unknown. Purchasing is handling the chase
13 pointsWe waited for a replacement once and then discovered the mounting pattern had changed. Has maintenance confirmed the exact adapter revision being requested here? I would sort that while purchasing is waiting, not at the unpacking bench.
22 pointsRequested revision B, matching our assembly. Seller's acknowledgement only names the adapter family, so I've asked purchasing to get that revision confirmed too. Thanks for the nudge
10 pointsKeep it open until that answer and an actual supply plan arrive. A family name and expected stock still leave you without a usable spare.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .