Our sleeve unloading package stops with a part above the tray. I sent the seller a phone video and got 'please show error' back. There isn't an error in the bit I filmed, just a stationary arm and me saying it has stopped. We bought through Alibaba and I'm dealing with the seller's support person. Before I send another unhelpful little film, what should I be looking for?
What else can I film when our FR10 just sits there?
JenBailey · 2025年9月17日 15:12 UTC
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回复 JenBailey
What does the pendant say at that point? I can't diagnose it, but a readable message would give support more than another view of the arm.
5分The operator has a photo saying tray not ready. It's from a later occurrence, though. I was about to attach it as if it belonged to my video.
21分回复 JenBailey
Label it as a separate occurrence. Was it the same tray?
5分Different insert. Same tray carrier. That's another thing I hadn't put in the email; I assumed support would only care about the robot.
4分回复 JenBailey
Include the insert identity for each case. Ask your technician to capture the active step, full message and time together. Then support can ask about the actual wait.
13分Technician captured a new stop with the insert recorded. The program was waiting for the tray latch indication. Seller has asked for the technician's signal trace, which is a much more useful request than another video. Thanks, Grace. My first email left out half the station.
21分回复 JenBailey
Has the technician linked that wait to the older stops, or is it just the new one so far?
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