Our sleeve unloading package stops with a part above the tray. I sent the seller a phone video and got 'please show error' back. There isn't an error in the bit I filmed, just a stationary arm and me saying it has stopped. We bought through Alibaba and I'm dealing with the seller's support person. Before I send another unhelpful little film, what should I be looking for?
Include the insert identity for each case. Ask your technician to capture the active step, full message and time together. Then support can ask about the actual wait.
Technician captured a new stop with the insert recorded. The program was waiting for the tray latch indication. Seller has asked for the technician's signal trace, which is a much more useful request than another video. Thanks, Grace. My first email left out half the station.