Our FR10 delivery contains an arm but no controller

The order has one package number and their new packing list has two. Neither line identifies which contains the controller. I've sent the receiving photos with that question.

Did the delivery paperwork record one crate received or two? Check the count as well as the order reference.

One crate received, Emma. Count matches our delivery photo and signed note. Nothing suggests another crate was handed to us.

I'm the trainer, unfortunately. Practical setup is off the plan, and I've told purchasing exactly which items are missing rather than calling it delayed paperwork.

Has the seller identified which second-package record covers those missing items?

They now identify package two as controller and cable. Freight agent says it was held at the consolidation warehouse after its outer packaging was damaged. No onward booking supplied yet.

Ask about the contents before accepting a new delivery plan. Repacking the outside doesn't tell you whether the controller inside was affected.

Get the warehouse condition photographs and the proposed assessment route. The contents haven't reached you, so don't let your received-arm inspection stand in for checking the held package.

Requested those, Emma and Julia. Purchasing has kept controller and cable outstanding, with assessment and onward transport both unconfirmed. At least the agent has identified where package two is; that hasn't made it ready for use.