I'm preparing a fixture-loading handover and cannot get past receiving. The FR10 arm arrived in one crate, but the controller and arm connection cable are missing. Seller says separate shipment and keeps quoting the reference for the crate already beside us.
We retained the packaging and photographed the contents. What would make their next answer useful enough to plan around?
Our FR10 delivery contains an arm but no controller
DavidBennett0780 · 17 Aug 2025, 10:15 UTC
11 replies
Replying to DavidBennett0780
Ask for the second package identifier and its itemised contents, linked to your order.
11pointsReplying to LiamAllen0316
The order has one package number and their new packing list has two. Neither line identifies which contains the controller. I've sent the receiving photos with that question.
9pointsReplying to DavidBennett0780
Did the delivery paperwork record one crate received or two? Check the count as well as the order reference.
12pointsReplying to EmmaBennett0724
One crate received, Emma. Count matches our delivery photo and signed note. Nothing suggests another crate was handed to us.
9pointsReplying to DavidBennett0780
Tell the trainer that setup isn't ready. Our missing cable was described as an admin query until somebody asked why the practical session couldn't start.
16pointsReplying to CalebCarter1015
I'm the trainer, unfortunately. Practical setup is off the plan, and I've told purchasing exactly which items are missing rather than calling it delayed paperwork.
14pointsReplying to DavidBennett0780
Has the seller identified which second-package record covers those missing items?
14pointsReplying to LiamAllen0316
They now identify package two as controller and cable. Freight agent says it was held at the consolidation warehouse after its outer packaging was damaged. No onward booking supplied yet.
7pointsReplying to DavidBennett0780
Ask about the contents before accepting a new delivery plan. Repacking the outside doesn't tell you whether the controller inside was affected.
18pointsReplying to DavidBennett0780
Get the warehouse condition photographs and the proposed assessment route. The contents haven't reached you, so don't let your received-arm inspection stand in for checking the held package.
9pointsReplying to EmmaBennett0724
Requested those, Emma and Julia. Purchasing has kept controller and cable outstanding, with assessment and onward transport both unconfirmed. At least the agent has identified where package two is; that hasn't made it ready for use.
14pointsDiscussion closed
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