I still can't tell whether our FR5 has left the seller. The carrier shows label created, and the seller answers with that same page. We ordered through Alibaba with a mounting plate included. What actual handover evidence should I request instead of asking shipped? again?
fr5 shipping label with no collection behind it
PavelChan1049 · 2025年9月14日 04:02 UTC
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Who does the seller say collected it? Ask for that carrier or agent's receipt linked to your package marking, rather than another statement about shipment status.
22分回复 MayaChen1171
They say a local forwarder collected it before the main carrier. First time that extra leg has been mentioned. I've asked for its handover record.
19分Does the forwarder have a reference you can verify with them directly? The main carrier may genuinely have nothing yet, but somebody should be able to identify that earlier handover.
13分Keep the mounting plate in the package breakdown while you trace it. We have had a small tooling carton disappear from the discussion because everyone focused on the arm crate.
4分回复 MayaChen1171
Maya, seller supplied an agent reference but the forwarder hasn't matched it yet. Bruno, seller says plate is inside the arm crate; requested the packing breakdown to support that.
16分Has the forwarder found a matching crate or receipt? The package list will help with contents, but I'm interested whether anything has established where your order actually is.
23分Pavel, ask both contacts to compare the crate marking and reference in one exchange if they keep sending you between them. Keep location unconfirmed until somebody identifies the physical package.
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