PavelChan1049 · 14 Sept 2025, 04:02 UTC
Who does the seller say collected it? Ask for that carrier or agent's receipt linked to your package marking, rather than another statement about shipment status.
22 pointsThey say a local forwarder collected it before the main carrier. First time that extra leg has been mentioned. I've asked for its handover record.
19 pointsDoes the forwarder have a reference you can verify with them directly? The main carrier may genuinely have nothing yet, but somebody should be able to identify that earlier handover.
13 pointsKeep the mounting plate in the package breakdown while you trace it. We have had a small tooling carton disappear from the discussion because everyone focused on the arm crate.
4 pointsMaya, seller supplied an agent reference but the forwarder hasn't matched it yet. Bruno, seller says plate is inside the arm crate; requested the packing breakdown to support that.
16 pointsHas the forwarder found a matching crate or receipt? The package list will help with contents, but I'm interested whether anything has established where your order actually is.
23 pointsPavel, ask both contacts to compare the crate marking and reference in one exchange if they keep sending you between them. Keep location unconfirmed until somebody identifies the physical package.
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