Our UR5e bench unloading package has its own 34-day support ticket with the unnamed Alibaba seller, separate from the FR5 enquiry; the phone clip shows the stop but I cannot assign a cause, so what would distinguish the next occurrence properly?
Keep a separate occurrence record with time, exact display text, active step and what the sleeve and tray were doing. Ask the technician to match retained signals to that occurrence. I'd like to hear what that comparison finds, rather than having every stop acquire the first plausible explanation.
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