Our UR5e bench unloading package has its own 34-day support ticket with the unnamed Alibaba seller, separate from the FR5 enquiry; the phone clip shows the stop but I cannot assign a cause, so what would distinguish the next occurrence properly?
Which evidence belongs in our separate UR5e sleeve-stop report?
LouisAbbott0050 · 28 Jun 2026, 13:51 UTC
1 reply
Replying to LouisAbbott0050
Keep a separate occurrence record with time, exact display text, active step and what the sleeve and tray were doing. Ask the technician to match retained signals to that occurrence. I'd like to hear what that comparison finds, rather than having every stop acquire the first plausible explanation.
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