We opened the UR5e crate for our inspection-tray setup and found a crushed corner, a displaced support and a bent-looking cover near the tool interface. We stopped unpacking far enough to leave the support arrangement visible in photos.
The seller wants us to switch it on and report any faults. I'm not comfortable doing that from a chat message. What should I ask them to arrange so a qualified person can assess the damage and decide the next steps? We still have all the packing material.
Who should assess this crushed UR5e delivery before power-up?
RachelBrooks0870 · 2025年5月31日 09:33 UTC
主帖中文翻译暂不可用，以下显示英文原文；回复保留原文。 查看英文原文
9 条回复
Keep it unpowered and ask for an assessment by someone qualified to inspect this equipment. Send overall and close-up photographs with the equipment identity, including how the supports moved, so they can plan the inspection before anyone tests it.
12分Sent the photos and labels. Seller says the cover is cosmetic, but hasn't said who judged that. The impact seems to line up with the shifted support, which worries me more than the cover itself.
14分Ask who made that judgement and what they inspected. I would want the damaged area and the equipment behind it assessed rather than rely on a cover photograph to decide the unit is ready for power.
11分They've offered to send a replacement cover. I've asked for an inspection plan first. Our local integrator can attend, but wants the manufacturer or supplier's technical contact involved.
6分Ask the technical contact what the inspection will cover and who decides whether testing can begin afterwards. A replacement cover might be needed, but putting a straight lid on it won't answer what took the impact underneath.
11分Have you kept the displaced support labelled with where it was found? Your original photographs matter most, but the pieces may help the inspector understand the load path through the crate.
19分Can your integrator give a provisional visit date once the inspection scope is agreed, so the people planning the tray job know what milestone they are waiting for?
8分Support pieces are retained with the arrival photos, Rosa. Integrator can book after the technical scope is agreed, Ravi. We don't have that agreement yet, so I haven't promised a restart date.
12分Keep the replacement-cover offer in the same case as the damage report. Otherwise receiving a new cover can later look like the entire problem was settled, while your actual inspection request is still sitting in another email.
18分讨论已关闭
此讨论已连续六个月没有活动，现已关闭新回复。 最后活动： .