The arm crate is here. Controller and pendant cable are not. Seller says separate shipment but supplies only the reference already marked delivered for the arm. Which package detail should I ask for before our freight coordinator starts another search against the wrong item?
our fr5 controller supposedly travelled under the arm's delivered reference
OwenAli0225 · 2025年12月2日 21:12 UTC
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回复 OwenAli0225
The missing package's own marks, contents and claimed handover reference. Keep the received arm crate named separately, so its delivered status cannot answer the controller question again.
18分Seller has supplied a second crate mark and says the pendant cable is inside it. Freight coordinator has asked the agent for receipt against that mark. No location confirmed.
19分回复 OwenAli0225
Did the agent find an actual intake record for the second crate, or only match it to the seller's intended packing list? Those would leave different next questions.
8分Only matched the packing list so far. Agent is asking its warehouse to search. I have not told planning the controller has been found.
13分回复 OwenAli0225
Ask who owns that warehouse search and when they will update the coordinator. A named missing crate is progress, not a repair date for your timetable.
24分Warehouse contact assigned through the freight coordinator. They have our receiving photographs and both crate references. Still no physical confirmation for the second crate.
6分回复 OwenAli0225
Keep the package incomplete in the setup plan. The cable being listed inside a crate does not make either item available at your bench while that crate remains unlocated.
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