our fr5 controller supposedly travelled under the arm's delivered reference

OwenAli0225 · 2 Dec 2025, 21:12 UTC

Closed
OW
OwenAli0225
The arm crate is here. Controller and pendant cable are not. Seller says separate shipment but supplies only the reference already marked delivered for the arm. Which package detail should I ask for before our freight coordinator starts another search against the wrong item?

7 replies

CA
CallumAdams0099
Replying to OwenAli0225

The missing package's own marks, contents and claimed handover reference. Keep the received arm crate named separately, so its delivered status cannot answer the controller question again.

18 points
OW
OwenAli0225
Replying to CallumAdams0099

Seller has supplied a second crate mark and says the pendant cable is inside it. Freight coordinator has asked the agent for receipt against that mark. No location confirmed.

19 points
HA
HazelAllen0310
Replying to OwenAli0225

Did the agent find an actual intake record for the second crate, or only match it to the seller's intended packing list? Those would leave different next questions.

8 points
OW
OwenAli0225
Replying to HazelAllen0310

Only matched the packing list so far. Agent is asking its warehouse to search. I have not told planning the controller has been found.

13 points
CA
CallumAdams0099
Replying to OwenAli0225

Ask who owns that warehouse search and when they will update the coordinator. A named missing crate is progress, not a repair date for your timetable.

24 points
OW
OwenAli0225
Replying to CallumAdams0099

Warehouse contact assigned through the freight coordinator. They have our receiving photographs and both crate references. Still no physical confirmation for the second crate.

6 points
HA
HazelAllen0310
Replying to OwenAli0225

Keep the package incomplete in the setup plan. The cable being listed inside a crate does not make either item available at your bench while that crate remains unlocated.

10 points

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