Our FR5 seller sent a handover receipt for the robot and controller cable, but the agent says our booking is still waiting for stock; the receipt has a different customer reference and I can't get either side to connect the two.
A freight receipt with somebody else's reference
SamBennett0768 · 2025年8月16日 06:25 UTC
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Does the receipt identify the crate itself? Ask both contacts to match that identifier, your packing list and the booking together. Another assurance that it was handed over will not resolve the reference mismatch.
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