Our FR10 order through Alibaba still has no collection scan. Seller says shipped. Their screenshot shows label created. Who can confirm the physical handover?
Seller's screenshot only confirms a label
HassanAli0182 · 2026年9月4日 20:34 UTC
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12 条回复
The collecting carrier or forwarder needs to confirm acceptance against your consignment; the seller's label screenshot does not establish that somebody collected a crate.
9分Seller says a forwarder collected it. The number supplied belongs to the final delivery carrier.
11分Then ask for the forwarder's receipt and the link between its shipment reference and that final-carrier number; an intermediate leg could explain the scan gap.
10分Could still be waiting at the seller. The intermediate leg is only a possibility.
22分Agreed. No forwarder name in the messages I've received. I've requested it and the receipt.
10分That should give you something checkable instead of another picture of the same label.
7分I meant it as a possible explanation, not confirmation of dispatch; the handover evidence is still missing either way.
13分Does the seller's order page list separate parcels for the arm and mounting plate? A tracking reference for one package may not answer where the complete order is.
-7分Include the agreed packing list in that query, so the forwarder's receipt can be checked against the package identities rather than just a total quantity.
8分The installation booking is a separate decision. Or more precisely, evidence that one carrier accepted freight would still not give you a dependable arrival date. Avoid presenting a collection receipt to your installer as a delivery commitment.
10分回复 ChenAli0181
Yes, shipment location and an installation date require different information; first establish who physically holds the order and which packages their record covers.
11分Packing list has two package identifiers. Added both to the request. No collection evidence yet.
15分