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UR5e guide with the wrong cable panel picture

ChloeBaker0483 · 2025年11月5日 21:46 UTC

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CH
ChloeBaker0483
I'm leaving our delivered UR5e unpowered. The order labels match, but the setup guide shows a different cable panel. Seller keeps sending the same guide with a new filename.

5 条回复

CA
CalebBrooks0841

Have you sent the installer one clear panel overview with the readable equipment labels and the disputed manual page?

19
CH
ChloeBaker0483

Yes, installer has both. They asked the seller for the applicable connection information too. Renaming the attachment seems to be the entire response so far.

4
CA
CalebBrooks0841

Ask the seller to name the technical contact who can identify the correct document for those delivered assemblies.

11
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ChloeBaker0483

Got a technical contact at last. They are checking the controller identity against the guide, no replacement document yet. Thanks Caleb, asking for a person worked better than asking again for a PDF.

2
CA
CalebBrooks0841

Has that contact answered the panel difference since then, or is the installer still waiting for applicable instructions?

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