UR5e guide with the wrong cable panel picture

ChloeBaker0483 · 5 Nov 2025, 21:46 UTC

Closed
CH
ChloeBaker0483
I'm leaving our delivered UR5e unpowered. The order labels match, but the setup guide shows a different cable panel. Seller keeps sending the same guide with a new filename.

5 replies

CA
CalebBrooks0841
Replying to ChloeBaker0483

Have you sent the installer one clear panel overview with the readable equipment labels and the disputed manual page?

19 points
CH
ChloeBaker0483
Replying to CalebBrooks0841

Yes, installer has both. They asked the seller for the applicable connection information too. Renaming the attachment seems to be the entire response so far.

4 points
CA
CalebBrooks0841
Replying to ChloeBaker0483

Ask the seller to name the technical contact who can identify the correct document for those delivered assemblies.

11 points
CH
ChloeBaker0483
Replying to CalebBrooks0841

Got a technical contact at last. They are checking the controller identity against the guide, no replacement document yet. Thanks Caleb, asking for a person worked better than asking again for a PDF.

2 points
CA
CalebBrooks0841
Replying to ChloeBaker0483

Has that contact answered the panel difference since then, or is the installer still waiting for applicable instructions?

18 points

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