The seller agreed to demonstrate our sample-handling gripper transferring moulded housings. After 51 days of requests, I have another clip of an arm moving without an identifiable package or a clear view of the tool. I cannot assess the agreed demonstration from it, despite the confident message attached.
Why is our FR10 demonstration still a general movement video?
CallumChan1056 · 2026年2月21日 21:02 UTC
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Ask for one continuous recording linking the package identifiers, fitted gripper and your identified samples to pickup, transfer and release; a separate label photo still leaves you guessing whether it is the same setup.
23分That sequence is in our written demonstration request already. They keep replying with edited workshop footage. I have asked whether the ordered gripper is actually fitted and available to demonstrate.
3分If it is not ready, they should say so. No need to invent a more elaborate filming brief when they have not answered the existing one.
7分Their technical contact confirms the gripper has not been completed. The footage was from another package. Purchasing has asked to end this order on agreed terms rather than continue extending the demonstration stage.
0分That at least explains the evasive camera work, though it doesn't recover your time; have they agreed the cancellation amount and when payment returns?
7分Cancellation agreement signed and the agreed payment returned, confirmed by purchasing. We are not proceeding with this package. The technical contact's direct answer settled more than another month of video requests would have.
11分Was the missing gripper given a completion estimate, or did they accept cancellation without offering one?
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