简体中文界面。帖子、指南及政策正文保留原文;未对原文作自动翻译。

The UR5e interface guide names a different supplied assembly

CalebBrooks0841 · 2025年11月22日 16:11 UTC

已关闭
CA
CalebBrooks0841
I've asked the seller for a technical contact and kept the delivered UR5e setup unpowered. The new guide still names a different tool-interface assembly from our external label. The reply says both are used on UR5e, which leaves the actual connection question unanswered.

10 条回复

TH
TheoAli0236

Ask that contact to confirm the applicable instructions against your specific supplied assembly and cabinet, including the mismatch you found; model compatibility in general is not the missing answer.

19
CA
CalebBrooks0841

The contact says the assembly name changed, but has not supplied a revision comparison or confirmed the pictured connections. I've asked for that link explicitly.

19
LI
LinArcher0357

A name change could be harmless. I'd still want the technical confirmation in writing before treating it that way, especially when the picture is what you're supposed to connect from.

23
CA
CalebBrooks0841

Yes. We are not treating the renamed description as an installation instruction. The commissioning technician has the photos and both guide versions.

5
CA
CallumChen1143

Our interface review once used two names for different events, so a claim that two names mean one thing is worth asking the owner to demonstrate rather than accepting from the cover page.

22
TH
TheoAli0236

Caleb, has the contact identified which guide revision applies to the delivered markings, or only explained the change of name so far?

10
CA
CalebBrooks0841

Only the name so far. We still need the applicable revision and confirmation of the pictured arrangement.

-8
LI
LinArcher0357

Then keep the next message that short. Those are two answerable gaps; no need to resend the entire buying history and give sales five easier questions to choose from.

9
CA
CalebBrooks0841

Sent those two points directly to the technical contact. Our technician is waiting on the same answer, and setup has not started.

10
TH
TheoAli0236

Please post whether they provide the connection confirmation with the revision. It will be useful to know how the naming change is documented for future replacement parts too.

6

讨论已关闭

此讨论已连续六个月没有活动,现已关闭新回复。 最后活动: .