The UR5e interface guide names a different supplied assembly

CalebBrooks0841 · 22 Nov 2025, 16:11 UTC

Closed
CA
CalebBrooks0841
I've asked the seller for a technical contact and kept the delivered UR5e setup unpowered. The new guide still names a different tool-interface assembly from our external label. The reply says both are used on UR5e, which leaves the actual connection question unanswered.

10 replies

TH
TheoAli0236
Replying to CalebBrooks0841

Ask that contact to confirm the applicable instructions against your specific supplied assembly and cabinet, including the mismatch you found; model compatibility in general is not the missing answer.

19 points
CA
CalebBrooks0841
Replying to TheoAli0236

The contact says the assembly name changed, but has not supplied a revision comparison or confirmed the pictured connections. I've asked for that link explicitly.

19 points
LI
LinArcher0357
Replying to CalebBrooks0841

A name change could be harmless. I'd still want the technical confirmation in writing before treating it that way, especially when the picture is what you're supposed to connect from.

23 points
CA
CalebBrooks0841
Replying to LinArcher0357

Yes. We are not treating the renamed description as an installation instruction. The commissioning technician has the photos and both guide versions.

5 points
CA
CallumChen1143
Replying to CalebBrooks0841

Our interface review once used two names for different events, so a claim that two names mean one thing is worth asking the owner to demonstrate rather than accepting from the cover page.

22 points
TH
TheoAli0236
Replying to CalebBrooks0841

Caleb, has the contact identified which guide revision applies to the delivered markings, or only explained the change of name so far?

10 points
CA
CalebBrooks0841
Replying to TheoAli0236

Only the name so far. We still need the applicable revision and confirmation of the pictured arrangement.

-8 points
LI
LinArcher0357
Replying to CalebBrooks0841

Then keep the next message that short. Those are two answerable gaps; no need to resend the entire buying history and give sales five easier questions to choose from.

9 points
CA
CalebBrooks0841
Replying to LinArcher0357

Sent those two points directly to the technical contact. Our technician is waiting on the same answer, and setup has not started.

10 points
TH
TheoAli0236
Replying to CalebBrooks0841

Please post whether they provide the connection confirmation with the revision. It will be useful to know how the naming change is documented for future replacement parts too.

6 points

Discussion closed

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