My FR5 intermittently stops unloading molded connector bodies in our supervised tray cell. I reported it to the unnamed Alibaba seller 14 days ago and sent a phone video. They want more information. I've seen fixture identity get muddled in reports, so what should I link to this occurrence as well as the fitted tray?
The exact message, active step, occurrence time and installed revisions. Describe the preceding actions too. Ask support which retained event export they need; don't fill unreadable details from memory.
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