FR10 spare cable still absent from the kit

Sent the line with the extra quantity highlighted. Asked them to identify the cable before discussing shipment.

Who will handle replacement if the fitted cable fails meanwhile? Worth knowing whether you have a local support route, even while this missing item remains the seller's problem to answer.

Our maintenance lead would arrange it. No local spare or confirmed source at present. He has the fitted cable identity but has not requested a quote.

I'd ask for that quote before deciding to wait indefinitely. No need to buy it yet. I have paid more than expected for supposedly easy-to-find accessories after discovering that the cheap listing was for something else.

Yes, get the complete cable identified on the quote. Connector resemblance is a poor substitute for the actual part and compatibility confirmation.

But don't let the local enquiry quietly close the missing-kit line, Naomi; asking what a fallback costs isn't agreeing to pay twice for the original promise.

Agreed. Price in hand, purchase still undecided.

Local enquiry is with maintenance. Seller now names the cable from our order but still says it will go with a later shipment. No parcel reference.

Local quote received for the identified cable, subject to availability confirmation. We have not placed an order. Seller has not supplied a dispatch date.

Has the local availability answer come back? That is the bit you need before treating the quote as a workable fallback.