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Replacement UR5e pads with no matching sample trial

NaomiBarnes0593 · 2025年7月13日 14:12 UTC

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NaomiBarnes0593
Our UR5e sample-handling package arrived with a different contact-pad shape from the confirmed trial. Seller calls the pads equivalent but has supplied no comparison on our samples. I have held the tooling review pending that evidence.

6 条回复

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SaraBell0635

We received a changed contact shape under the same tool description once. Can you identify both sets from their drawings, then point to the contact difference instead of arguing about the shared name?

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NaomiBarnes0593

Trial set has a shallow locating groove. Delivered set is flat. Both drawings received now; the seller acknowledges the change but says it has no effect.

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JA
JasperArcher0377

Ask what assessment supports that no-effect claim, including holding and release into your tray. A flat pad might work, but the groove's absence changes the contact arrangement and deserves more than reassurance.

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NaomiBarnes0593

Requested the same sample range and receiving tray used in the original trial. More precisely, the same identified sample types; our original pieces are back here.

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SaraBell0635

Can you send a representative set again if they need it? I'd rather compare known samples than have them silently choose easier ones because the originals aren't on their bench.

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JasperArcher0377

Has the seller agreed the sample and tray conditions for the repeat demonstration yet? That agreement would make the next recording much easier to judge.

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