Our FR5 arm is here but the controller and pendant cable aren't. I bought a complete package, and the seller keeps saying the rest travelled separately without giving another reference.
We've kept the crate and packing. Is there a sensible way to trace this before everybody sends me the arm's delivered page again?
an arm crate and a supposedly separate controller
DanielAbbott0043 · 2025年5月31日 22:35 UTC
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Ask for the missing package's identifier and its carrier receipt, with the controller and cable listed, rather than another update against the arm shipment
18分回复 LinAdams0096
They sent the arm number again. I circled the missing lines on their packing list and asked for the package containing those two items. Trying to keep it painfully simple.
4分Does that list give separate package numbers, or just one list of contents for the whole order?
18分回复 LinAdams0096
One list for the whole order. No separate crate identifier. Their departure photo only shows the arm crate too, though that doesn't tell me what happened elsewhere.
14分Has the seller actually said the controller was collected, or only that it was arranged separately?
7分Daniel, quote their exact wording when you ask for the receipt, so they have to explain what they meant by separate shipment
16分We got a second tracking number and thought we'd cracked it. Turned out it was a label the seller had made while replying to us. Ask whether the carrier has the box, not merely whether a number exists.
6分Has anything new come back, Daniel? Still no controller package number?
3分回复 LinAdams0096
Now we have one, but it's label-only as Hazel warned. Seller says awaiting collection. I've changed our notes from allegedly shipped to awaiting collection on their latest reply.
10分And the pendant cable is listed inside that parcel too? Don't let it fall out of the conversation now they've named the controller box
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