I sent our seller a video of the UR5e waiting with a polymer sleeve above the tray. Their reply asks for the fault, which is fair because the pendant is a white blur and the tray sensor is behind the camera.
We've been emailing for ages and I'm annoyed with myself for sending something so useless. What should one decent report contain? I don't want the next shift filming the arm for another ten minutes and missing the same thing.
What should I send when the UR5e stop is off camera?
VictorBrown0881 · 2025年9月22日 05:26 UTC
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Start with the stop time and readable message. Add the current program step, tray position and the relevant input states from the same event. Short capture, useful detail.
21分Found an existing screen capture. It says waiting for tray available, not a robot fault. I had called every pause a fault in the email.
13分AL
Which tray does that input refer to? The one under the sleeve, or the next tray waiting to come in?
22分回复 AlexCell
Don't know. Both are labelled tray ready on our sketch. I'll send that ambiguity with the capture rather than guess.
20分Include the sketch revision. Whoever answers needs to see the duplicate label you are looking at.
14分AL
Can the package controls person name the physical device and condition behind that program wait? Sales may just keep asking you for videos until that reaches them.
16分回复 AlexCell
Yes, that's the person I've requested. Sketch is revision B and I've marked both labels. Also sent the screen time so they don't pair it with my earlier clip.
17分Their controls person has enough to answer a concrete question now. Did they identify which tray condition was missing? I'd like to hear what the duplicate label turns out to mean.
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