We received the main UR5e package. Spare tool cable missing. Seller has promised it for 40 days, then sent a photo of the fitted one. Again
One fitted, one spare ordered, no spare received. Put those quantities beside their photograph.
11分简体中文界面。帖子、指南及政策正文保留原文；未对原文作自动翻译。
The fitted UR5e tool cable keeps getting counted twice
NadiaAllen0291 · 2026年3月7日 13:41 UTC
15 条回复
Does the order name the extra cable separately, Nadia? That made the difference in our missing-kit count.
14分And use the cable assembly reference. 'Another cable' invites another misunderstanding.
14分Separate spare line with the reference. Sent that and the receiving count. They have acknowledged the missing extra
4分Now ask whether it exists in their stock. Our replacement route only became useful once somebody answered availability, not just price.
13分I would be fed up too, but the photo may be the wrong department answering. Do you have an order contact who can deal with the undelivered line rather than the installed hardware?
17分Gabriel, that would explain the photo but not forty days of promises, so I'd keep the original correspondence with the person taking over rather than begin a fresh polite mystery.
3分Has anyone given an actual stock answer?
14分回复 JoAli0244
Order contact says unavailable. Technical contact had been answering about the fitted cable. Nobody joined the two conversations
10分Well, now they can stop photographing it.
15分Have they offered a refund for the spare line or a definite supply alternative, Nadia? You still need something you can choose.
15分Get the correct replacement cost before choosing a refund. Ours looked generous until delivery was added to the local quote.
15分They offered a refund. Maintenance has confirmed a local replacement reference, but local availability is still being checked. No decision yet
17分At least the answer now belongs to the missing item. I wouldn't accept a refund just to close the email chain before you know what replacing it involves.
19分Did the local stock check come back, Nadia?
25分