NadiaAllen0291 · 7 Mar 2026, 13:41 UTC
One fitted, one spare ordered, no spare received. Put those quantities beside their photograph.
11 pointsDoes the order name the extra cable separately, Nadia? That made the difference in our missing-kit count.
14 pointsAnd use the cable assembly reference. 'Another cable' invites another misunderstanding.
14 pointsSeparate spare line with the reference. Sent that and the receiving count. They have acknowledged the missing extra
4 pointsNow ask whether it exists in their stock. Our replacement route only became useful once somebody answered availability, not just price.
13 pointsI would be fed up too, but the photo may be the wrong department answering. Do you have an order contact who can deal with the undelivered line rather than the installed hardware?
17 pointsGabriel, that would explain the photo but not forty days of promises, so I'd keep the original correspondence with the person taking over rather than begin a fresh polite mystery.
3 pointsHas anyone given an actual stock answer?
14 pointsOrder contact says unavailable. Technical contact had been answering about the fitted cable. Nobody joined the two conversations
10 pointsWell, now they can stop photographing it.
15 pointsHave they offered a refund for the spare line or a definite supply alternative, Nadia? You still need something you can choose.
15 pointsGet the correct replacement cost before choosing a refund. Ours looked generous until delivery was added to the local quote.
15 pointsThey offered a refund. Maintenance has confirmed a local replacement reference, but local availability is still being checked. No decision yet
17 pointsAt least the answer now belongs to the missing item. I wouldn't accept a refund just to close the email chain before you know what replacing it involves.
19 pointsDid the local stock check come back, Nadia?
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