Our FR10 package arrived with an adapter that is visibly deeper than the one used in the agreed housing trial. The seller calls it equivalent, but the trial already had limited clearance beside the receiving nest.
We have paused installation while our integrator reviews the replacement. I would like the seller to explain the design change and show how the supplied assembly meets the same handling requirement, including the work someone will have to do if the old setup no longer applies.
The delivered adapter puts our gripper farther forward
GraceBennett0755 · 2025年6月28日 07:04 UTC
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10 条回复
Did they send a drawing of the replacement?
11分回复 LiamChen1186
They sent an outline drawing after we asked. It confirms the extra stand-off, but omits the fittings shown on the delivered assembly. Our integrator has requested the complete arrangement.
22分Who's paying for the review and any resulting changes?
9分回复 LiamChen1186
That is not agreed. The seller says installation adjustment is our responsibility. Our order includes the trialled tooling arrangement, so purchasing has asked them to address the substitution first.
22分I'd ask them to price returning to the agreed adapter alongside proving this one works, otherwise you can sink a lot of review time into their convenient substitute.
21分Yes. Do they still have the original design available?
9分Is the clearance problem visible on the drawing, Grace, or still only a concern?
1分I'd like that distinction too before arguing about who pays to fix a clash.
18分The integrator's layout review now shows a fitting overlapping the nest envelope. No hardware test was needed to find that. The seller says the original adapter would need to be made again; we have asked for that proposal and have not accepted reprogramming around the replacement.
8分Did a price or lead time come back for making the original, or are they still trying to talk you into this one?
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