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Can I count on a pendant spare with no dispatch reference?

SaraCarter0983 · 2026年6月14日 22:07 UTC

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SA
SaraCarter0983
Our FR10 arrived for assembly-nest work, but the promised extra pendant cable didn't. Installed cable is here. Forty-two days of 'next shipment' now, no tracking.

6 条回复

HE
HenryAdams0090

No spare available yet. I'd show that plainly in the maintenance list and keep the seller's promise against the additional cable, not the installed one.

20
RA
RaviBrown0911

Henry, agreed on the list. I'd also ask who handles a cable failure meanwhile, because 'spare due' is not something a shift can fit

22
SA
SaraCarter0983

They've sent a photo of the installed cable. That's not the missing item.

19
HE
HenryAdams0090

Send back the order line for the extra one, Sara. Their photo establishes what you already received, not what remains to be supplied.

25
SA
SaraCarter0983

Done. They've acknowledged it's additional, still no collection date.

21
RA
RaviBrown0911

That's a clearer shortage, not a delivery plan. I'd leave stores showing zero spare cables and ask purchasing whether they want a separate supply proposal

20

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