Can I count on a pendant spare with no dispatch reference?

SaraCarter0983 · 14 Jun 2026, 22:07 UTC

Reply to discussion
SA
SaraCarter0983
Our FR10 arrived for assembly-nest work, but the promised extra pendant cable didn't. Installed cable is here. Forty-two days of 'next shipment' now, no tracking.

6 replies

HE
HenryAdams0090
Replying to SaraCarter0983

No spare available yet. I'd show that plainly in the maintenance list and keep the seller's promise against the additional cable, not the installed one.

20 points
RA
RaviBrown0911
Replying to HenryAdams0090

Henry, agreed on the list. I'd also ask who handles a cable failure meanwhile, because 'spare due' is not something a shift can fit

22 points
SA
SaraCarter0983
Replying to SaraCarter0983

They've sent a photo of the installed cable. That's not the missing item.

19 points
HE
HenryAdams0090
Replying to SaraCarter0983

Send back the order line for the extra one, Sara. Their photo establishes what you already received, not what remains to be supplied.

25 points
SA
SaraCarter0983
Replying to HenryAdams0090

Done. They've acknowledged it's additional, still no collection date.

21 points
RA
RaviBrown0911
Replying to SaraCarter0983

That's a clearer shortage, not a delivery plan. I'd leave stores showing zero spare cables and ask purchasing whether they want a separate supply proposal

20 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.