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AnnaAdams0155 · 2026年7月20日 19:04 UTC
Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
14分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help
10分Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step
17分@OwenBennett0747 Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd
9分Leave the original account readable and add the correction prominently. Explaining that the unedited recording shows a wait before release gives support a reason to revise its diagnostic focus
19分@OwenBennett0747 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.
21分I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed
7分That answers the reporting problem without claiming a repair. The corrected symptom gives the next request a useful focus
15分