Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help

Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step

@OwenBennett0747 Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd

Leave the original account readable and add the correction prominently. Explaining that the unedited recording shows a wait before release gives support a reason to revise its diagnostic focus

@OwenBennett0747 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.

I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed

That answers the reporting problem without claiming a repair. The corrected symptom gives the next request a useful focus