简体中文界面。帖子、指南及政策正文保留原文;未对原文作自动翻译。

our ur5e stop video misses the useful screen

FionaBarnes0586 · 2025年9月13日 17:43 UTC

已关闭
FI
FionaBarnes0586
Seller wants more detail for the sleeve-loader pause. Which screen information should I get before anybody acknowledges it?

7 条回复

PR
PriyaBrown0916

Record the full message, active step and occurrence time with the equipment and fixture identifiers. On inherited packages that usually lets the technician ask for specific evidence instead of trying to infer the wait from a stationary arm.

11
FI
FionaBarnes0586

Got them. Waiting for tray ready, but the tray is there. Asking which confirmation they mean.

0
PR
PriyaBrown0916

Good question. The physical tray being present does not tell us what its confirmation reported. Has the technician named the expected ordinary signal and the capture they need?

6
FI
FionaBarnes0586

Yes, tray-located confirmation. Maintenance captured it absent during the wait and is inspecting the target mounting.

7
PR
PriyaBrown0916

Did that inspection identify a cause, Fiona, or is the mounting still only the next thing to check?

19
FI
FionaBarnes0586

Loose mount found and repaired. Confirmation checked. Supervised tray-change comparison still pending.

13
PR
PriyaBrown0916

Keep that pending comparison in the ticket with the repair detail. It will let support distinguish the mechanical finding from the wider return-to-use result when you report back.

20

讨论已关闭

此讨论已连续六个月没有活动,现已关闭新回复。 最后活动: .