FionaBarnes0586 · 13 Sept 2025, 17:43 UTC
Record the full message, active step and occurrence time with the equipment and fixture identifiers. On inherited packages that usually lets the technician ask for specific evidence instead of trying to infer the wait from a stationary arm.
11 pointsGot them. Waiting for tray ready, but the tray is there. Asking which confirmation they mean.
0 pointsGood question. The physical tray being present does not tell us what its confirmation reported. Has the technician named the expected ordinary signal and the capture they need?
6 pointsYes, tray-located confirmation. Maintenance captured it absent during the wait and is inspecting the target mounting.
7 pointsDid that inspection identify a cause, Fiona, or is the mounting still only the next thing to check?
19 pointsLoose mount found and repaired. Confirmation checked. Supervised tray-change comparison still pending.
13 pointsKeep that pending comparison in the ticket with the repair detail. It will let support distinguish the mechanical finding from the wider return-to-use result when you report back.
20 pointsThis discussion is closed to new replies after six months without activity. Last activity: .