Seller wants more detail for the sleeve-loader pause. Which screen information should I get before anybody acknowledges it?
our ur5e stop video misses the useful screen
FionaBarnes0586 · 2025年9月13日 17:43 UTC
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Record the full message, active step and occurrence time with the equipment and fixture identifiers. On inherited packages that usually lets the technician ask for specific evidence instead of trying to infer the wait from a stationary arm.
11分Got them. Waiting for tray ready, but the tray is there. Asking which confirmation they mean.
0分Good question. The physical tray being present does not tell us what its confirmation reported. Has the technician named the expected ordinary signal and the capture they need?
6分Yes, tray-located confirmation. Maintenance captured it absent during the wait and is inspecting the target mounting.
7分Did that inspection identify a cause, Fiona, or is the mounting still only the next thing to check?
19分Loose mount found and repaired. Confirmation checked. Supervised tray-change comparison still pending.
13分Keep that pending comparison in the ticket with the repair detail. It will let support distinguish the mechanical finding from the wider return-to-use result when you report back.
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