I laid our FR5 cable guide beside the delivery labels and found the arm-end and cabinet-end descriptions don't match the connectors shown. We have not connected or powered the setup. I've sent the seller photos of the external markings, but the reply just tells me to follow the diagram. I would, if it described what is on the bench.
A cable diagram with the wrong connector labels
NinaCarter1023 · 2025年11月22日 13:24 UTC
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Ask their technical contact to identify the applicable cable and cabinet documentation against those markings, quoting the guide revision and mismatched page. Do they acknowledge the difference, or have they only repeated the installation instruction?
12分Only repeated it. Our message includes the guide revision but not the page number. I'll add that and ask who is reviewing it technically.
20分Keep the connectors as received while they answer; a similar-looking diagram is not enough to choose a connection.
19分Does the photo show both cable-end labels, Nina?
11分Also ask whether the guide belongs to the supplied cable assembly, not merely the robot model.
12分回复 LucaChan1048
Luca, yes, both ends and the cabinet label. Anna, the guide only names FR5 on the cover. I cannot link it to the cable assembly from anything inside.
6分Our useful support answer started when somebody named the actual assembly, not the sales package.
12分Has anyone compared the supplied cable reference with the order yet?
11分Anika's question is useful. A document mismatch and a substituted cable would need different responses, though neither should be guessed from appearance.
15分The order gives a kit description, no cable reference. I've asked the seller whether the supplied marked cable is the intended assembly for our cabinet.
14分That missing detail belongs in the eventual handover too, so a future spare isn't chosen from the same vague kit name.
20分Who is handling the delayed setup while this is open? A technical answer still needs somebody to review it locally.
12分回复 AnnaBell0677
Our commissioning technician will review it. The seller has now assigned a technical contact, who says the supplied guide covers another cable arrangement. Correct document promised, not received.
17分At least they've acknowledged the mismatch now.
16分Come back when the replacement guide arrives. Curious whether its labels actually match this time.
7分Promised document isn't permission to connect it.
24分The replacement guide is here. The technical contact identifies our marked cable and cabinet together. I've passed both the confirmation and guide to our technician; no connections made yet.
14分The technician confirms the replacement guide applies. We have filed the supplied assembly references with it and marked the earlier guide inapplicable. Actual setup remains for the commissioning work.
17分Thank you for reporting the distinction. The documentation mismatch is settled; your technician can now proceed with the planned setup using an identified assembly and applicable instructions.
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