Seller says our FR10 shipped weeks ago. Tracking says label created. Again. I bought the package through Alibaba and every time I ask, back comes the same photo of our mounting plate next to a label. Lovely label, but has anyone actually picked up the robot crate?
Our forwarder issued a parcel reference before collecting anything. Ask for the collection receipt or first physical acceptance record, tied to your crate identification
Got something different at last: a consolidator's warehouse receipt. Different number from the parcel page, naturally. Nothing showing it leaving there. Looks like someone else has a crate now, though I still don't know if it's ours.
It's ours. Mark matches the packing photo and the consolidator confirmed they've got it. Still waiting to book the next leg. So all those shipped replies meant it's sitting in a warehouse. Would've been nice to hear that the first time.
Ask which reference will track the next movement and who will supply it. You now have a confirmed handoff, but the old parcel page may remain uninformative