Arm crate received. Separate pendant crate missing. Carrier receipt counts a pallet, seller list counts crates. I have asked for the pendant crate's trace and keep getting the delivered page instead.
A delivered FR10 consignment with no pendant crate
Martin_Bailey · 2025年9月10日 20:32 UTC
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Put the absent crate mark beside the arrival photograph and seller's package list, then ask the carrier to identify where that specific crate entered and left its depot
19分Sent. Carrier says the pallet was delivered intact. Our photo shows one arm crate, no pendant crate attached.
19分Ask for the depot loading photograph or package record behind intact; it needs to show what was on that pallet when loaded, not only that a pallet reached you
21分They have no loading photograph to share. Their departure scan is for the pallet label only.
22分Could the seller supply its crate-level handover record to the consolidator, Martin, so the search starts before the carrier's pallet scan?
8分Seller is requesting that record. Their own packing list identifies the pendant crate but doesn't show anyone else receiving it.
19分Keep the two missing facts separate: whether that crate reached consolidation, and whether it left on your pallet. Ask the freight coordinator to own both enquiries. You should not have to guess which company's warehouse to search next.
-7分Seller's freight coordinator has taken it on. No crate-level receipt found yet. Practical setup remains off our training plan.
11分Was there any evidence the pendant crate was ever attached to the arm pallet? If not, don't let everyone narrow the search to something supposedly removed from that pallet.
12分None that I have. I had assumed they travelled together because of the shared consignment. I have corrected that in the trace request.
17分Thanks for clarifying that, Martin; the coordinator may need to search for a separate handling unit from the start, rather than explain a removal nobody has established.
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