Martin_Bailey · 10 Sept 2025, 20:32 UTC
Put the absent crate mark beside the arrival photograph and seller's package list, then ask the carrier to identify where that specific crate entered and left its depot
19 pointsSent. Carrier says the pallet was delivered intact. Our photo shows one arm crate, no pendant crate attached.
19 pointsAsk for the depot loading photograph or package record behind intact; it needs to show what was on that pallet when loaded, not only that a pallet reached you
21 pointsThey have no loading photograph to share. Their departure scan is for the pallet label only.
22 pointsCould the seller supply its crate-level handover record to the consolidator, Martin, so the search starts before the carrier's pallet scan?
8 pointsSeller is requesting that record. Their own packing list identifies the pendant crate but doesn't show anyone else receiving it.
19 pointsKeep the two missing facts separate: whether that crate reached consolidation, and whether it left on your pallet. Ask the freight coordinator to own both enquiries. You should not have to guess which company's warehouse to search next.
-7 pointsSeller's freight coordinator has taken it on. No crate-level receipt found yet. Practical setup remains off our training plan.
11 pointsWas there any evidence the pendant crate was ever attached to the arm pallet? If not, don't let everyone narrow the search to something supposedly removed from that pallet.
12 pointsNone that I have. I had assumed they travelled together because of the shared consignment. I have corrected that in the trace request.
17 pointsThanks for clarifying that, Martin; the coordinator may need to search for a separate handling unit from the start, rather than explain a removal nobody has established.
16 pointsThis discussion is closed to new replies after six months without activity. Last activity: .