Our unnamed seller in China confirmed a Fairino FR5 configuration using our fixture drawing before purchase.
I received an arm with a different label suffix and a visibly different interface around the gripper mounting plate.
The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 15 days awaiting clarification.
I need this for positioning inspection samples.
Different label suffix, different mounting arrangement (positioning inspection samples)
VictorAdams0098 · 2026年5月16日 15:05 UTC
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@VictorAdams0098 Can you put their configuration confirmation beside the delivered label and your interface drawing? Start with the actual mismatch, not a guess about the suffix.
13分I've the prepayment confirmation referring to our drawing and the different delivered identifier. Our unpacking photographs also show the interface as received, with no tooling installed.
18分