简体中文界面。帖子、指南及政策正文保留原文;未对原文作自动翻译。

Which connection guide applies to our delivered UR5e package?

LiamAbbott0055 · 2026年3月15日 22:31 UTC

回复讨论
LI
LiamAbbott0055
The external identities match our order, but the supplied guide shows a different arrangement around the arm connection cable. Fifty-four days since I asked the seller for the applicable documents. Setup is still unpowered. I want the installer to have a coherent package, not choose whichever picture looks closest.

19 条回复

LU
LuisBrown0956

Send the package identities, external overview and the specific conflicting guide page to the seller's technical contact. Ask for the applicable assembly drawing and connection procedure, with revisions, for your installer to compare.

15
LI
LiamAbbott0055

Done. The technical contact says the picture belongs to an earlier package arrangement. They sent a newer assembly drawing but no connection procedure.

12
BE
BenBrown0892

Does the newer drawing actually match what arrived, Liam, or have they only sent a newer date?

7
LI
LiamAbbott0055

Installer says the external arrangement matches. The cable references still need their table. We have asked for that and the procedure. Nothing connected or powered.

13
IM
ImranAllen0305

Good. Have the installer list all the referenced files they need at once. Otherwise the drawing can point to another document and you spend a week discovering that attachment is missing too.

15
HA
HanaAllen0274

Keep the exact confusing page with the enquiry. We had a correction arrive that explained a different connector because someone replied from the wrong email branch.

20
LU
LuisBrown0956

Hana's point is useful. The response should name the assembly it applies to, not rely on the subject line carrying the whole package identity.

-7
LI
LiamAbbott0055

The installer supplied a short missing-file list. Seller returned the cable table and a procedure, but the procedure still references the old assembly number.

10
BE
BenBrown0892

So still inconsistent. Did you send that specific cross-reference back?

8
IM
ImranAllen0305

And ask whether that procedure is intentionally shared between arrangements or simply the wrong file. The number difference needs an explanation, not a guess from us.

19
LI
LiamAbbott0055

Yes. Technical contact admits the wrong procedure was attached. They have named the replacement document but have not sent it yet.

5
HA
HanaAllen0274

I'd rather that admission than another equivalent answer. Does your installer know the earlier procedure is withdrawn?

16
LI
LiamAbbott0055

They do. Working folder has a clear hold note. The wrong guide remains only with the correspondence so it cannot be selected as an alternative.

20
LU
LuisBrown0956

Have the installer compare the eventual complete set before releasing that hold. Correcting one attachment should not bypass the package review you started.

11
BE
BenBrown0892

Has the named procedure arrived now?

5
LI
LiamAbbott0055

Arrived. It names our assembly and the supplied cable references. Installer is checking the whole set against the delivered package, not just the one corrected page.

5
IM
ImranAllen0305

Useful. When they finish, put the agreed revisions on the handover index so the next person does not have to replay these emails.

20
LI
LiamAbbott0055

Installer completed the document and external-package comparison. Applicable set accepted and indexed. Setup checks are a separate booked task; we have not powered the package yet.

14
HA
HanaAllen0274

A coherent set at last. That should make the setup visit considerably less of a document hunt.

13

参与讨论

欢迎来到 Application Robot

所有人都可以阅读论坛。登录或注册后即可发起讨论、回复或上传照片。

忘记密码?

注册账号即表示你同意我们的 使用条款 社区准则。请阅读我们的 隐私政策 ,了解我们如何处理你的信息。