The external identities match our order, but the supplied guide shows a different arrangement around the arm connection cable. Fifty-four days since I asked the seller for the applicable documents. Setup is still unpowered. I want the installer to have a coherent package, not choose whichever picture looks closest.
Send the package identities, external overview and the specific conflicting guide page to the seller's technical contact. Ask for the applicable assembly drawing and connection procedure, with revisions, for your installer to compare.
Done. The technical contact says the picture belongs to an earlier package arrangement. They sent a newer assembly drawing but no connection procedure.
Installer says the external arrangement matches. The cable references still need their table. We have asked for that and the procedure. Nothing connected or powered.
Good. Have the installer list all the referenced files they need at once. Otherwise the drawing can point to another document and you spend a week discovering that attachment is missing too.
Keep the exact confusing page with the enquiry. We had a correction arrive that explained a different connector because someone replied from the wrong email branch.
The installer supplied a short missing-file list. Seller returned the cable table and a procedure, but the procedure still references the old assembly number.
And ask whether that procedure is intentionally shared between arrangements or simply the wrong file. The number difference needs an explanation, not a guess from us.
Have the installer compare the eventual complete set before releasing that hold. Correcting one attachment should not bypass the package review you started.
Arrived. It names our assembly and the supplied cable references. Installer is checking the whole set against the delivered package, not just the one corrected page.
Installer completed the document and external-package comparison. Applicable set accepted and indexed. Setup checks are a separate booked task; we have not powered the package yet.