Our seller says the FR5 and mounting kit left with their collection agent, but the forwarding warehouse is waiting under a different reference; I've got a photograph of a wrapped crate and two confident messages, none of them actually connecting that crate to a receiving entry.
FR5 crate number missing from the handover message
SamBennett0768 · 2025年11月27日 10:31 UTC
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8 条回复
Ask the seller to connect the order, crate identifier and collection reference to the receiving warehouse reference; the photograph is useful only if its markings belong to that chain.
20分回复 AmyBell0641
The crate marking matches our packing list, but the seller's handover message names only the collection job, so I've asked for the actual collection receipt and the reference mapping
13分Is the warehouse saying it checked for your crate, or just that its booking has no receipt against it? I'd want that distinction clear before telling your planner anything about where the shipment is
10分Only no receipt against the booking, Victor; they haven't said they searched by the crate marking
6分Send that marking through the seller for the intake search too, then; a missing booking update and a missing physical crate need different follow-up.
19分Any movement on this, Sam? Your earlier photo sounded identifiable, so I'm wondering whether the seller ever connected it to someone who actually handled the collection
19分The seller has supplied the collection agent's receipt with our crate marking, but the receiving warehouse still has no matched intake; planner knows the collection is evidenced and the next handover isn't
22分That narrows the question. Ask the seller to reconcile the agent's onward handover with the warehouse, without treating the collection receipt as proof of delivery there.
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