ImranAdams0131 · 30 Nov 2025, 09:21 UTC
Is the acknowledgement linked to any identifier besides that job label?
16 pointsOnly a sequence value, and the developer says that can reset. No shared run identifier found yet
4 pointsSo sorting the spreadsheet by time won't rescue it. I would keep each source in its own order while the developer checks what survived the restart.
20 pointsWe once had the physical sample well identified while its software history was incomplete. That was enough for quality to review the sample separately, not enough to fill in the missing software link. Is your coupon identified?
3 pointsAsk the developer to state what the acknowledgement means as well. It may acknowledge receipt of work rather than its completion, which changes what even a successful match would tell support.
13 pointsToby, coupon identified and with quality. Dinesh, controls says this is request receipt, not completion. I have corrected the incident heading
4 pointsThanks for spelling that out. I had also read acknowledgement as finished here. Easy word to give more work than it actually does.
9 pointsCan support still investigate the timeout with the receipt unassigned?
11 pointsIt can receive the known sequence and the gap explicitly. I would ask which missing evidence matters for its diagnosis rather than hold everything back until Imran can produce a match that may no longer be recoverable.
25 pointsSupport has both attempts and the unmatched receipt, with the reset behaviour noted. It is reviewing the timeout; quality is handling the coupon independently
11 pointsThis discussion is closed to new replies after six months without activity. Last activity: .