Our FR10 arm arrived and its crate contents are checked. The controller and pendant cable are missing. Seller keeps saying separate shipment without another reference. I have retained the order contents and receiving photographs; which dispatch record should account for those two lines?
Cannot schedule FR10 setup from an arm receipt and an untraced controller
TheoAdams0149 · 26 Mar 2026, 08:11 UTC
7 replies
Replying to TheoAdams0149
Ask for their actual package mark, completed contents list and collector handover. The arm's delivered page cannot account for a second package. Can dispatch identify where the controller and cable were packed together, or whether they were packed at all?
20pointsReplying to EmmaArcher0376
The existing list names a second crate for both, but I have no completed packing check or handover for that mark. Dispatch has been asked directly; the arm receipt stays separate.
6pointsReplying to TheoAdams0149
Keep the missing mark on every trace request, so the coordinator does not get another confirmation of the crate you already opened.
7pointsReplying to NaomiBaker0506
Dispatch supplied a handover for the second mark to an origin warehouse. It includes controller and cable. Freight coordinator is checking the warehouse's actual intake and current location; no onward departure confirmed.
16pointsReplying to TheoAdams0149
That is worth tracing. Ask the warehouse to confirm the physical crate and link any local label to your original mark; its expected-arrival entry would still only describe a plan.
14pointsReplying to EmmaArcher0376
Warehouse physically located the crate under a consolidation label and linked its intake to our mark. It missed the onward load. Agent is arranging the next movement; setup remains unbooked. Thanks Emma, the second-mark trace found it.
17pointsReplying to TheoAdams0149
Give receiving that label link and the two missing contents now; when it moves, you want the actual package checked, not another complete-order tick based only on a carrier status.
20pointsDiscussion closed
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