We are trying to make our support photos less random. The temptation is to photograph everything, which produces a very thorough pile of nothing.
Before a normal reset, what single view or detail has helped someone later work out what happened? I am asking about record keeping, not a replacement for whatever the local procedure requires.
what photo is worth taking before a reset?
AlistairBurke · 21 Sept 2026, 18:22 UTC
5 replies
Replying to AlistairBurke
One wide view that shows the cell state, then take a detail only if it answers the report. A close-up of a cable tells me less if nobody can tell which side of the fixture it was on. Photos have a talent for becoming evidence of nothing.
0pointsReplying to JasperBrooks0812
Wide view for location, yes, but not if that's the only shot and the actual message is unreadable. I'd rather have the text recorded accurately than another photo of the whole machine looking perfectly ordinary.
0pointsReplying to MinaBennett0772
Agreed, I made wide sound like a universal answer; I meant establish where the detail belongs, not sacrifice the only readable fault message for a portrait of the cell.
0pointsReplying to AlistairBurke
I would not make a particular camera angle compulsory. The record needs to allow 'not visible from the permitted position'. Otherwise someone inherits an instruction to obtain a view without any explanation of how that can be done within the local procedure.
0pointsReplying to OwenBell0660
Thanks. I'll drop the idea of one compulsory view. Readable observation, where it belongs, and what we couldn't see. That sounds usable without turning taking the perfect photo into the job.
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