One operator thought Continue meant advance to the next pocket. I meant continue the current routine after an authorised recovery. Neither meaning appears beside the button, which explains why asking them to be more confident would be unfair.

Fix that decision with the process owner before teaching either interpretation. The label is ambiguous.

The owner has separated the empty-pocket case from uncertain transfer state. The revised screen names the job and pocket, shows why it is stopped and sends uncertain transfer state to the shift lead. Recovery actions are being reviewed against those cases, not left behind Continue.

Can the covering shift lead use it too? Otherwise you've moved the phone call one person along without giving them the missing decision.

And test an interruption after pickup. Empty source pocket then means something quite different.

We completed the reviewed exercises with both shifts, including empty source, stopped-before-pickup and uncertain transfer after pickup. They identified the correct escalation and didn't infer a new pocket from the empty one. Jasper, thanks for the talk-through idea; their original explanation exposed the misleading label immediately.

That sounds like a usable handover now. Keep the scenario notes with the released job so the next trainer can repeat the same exercise instead of relying on your visit.